Privacy policy

1. Who is the controller of your personal data?

The controller of the personal data and owner of the website http://www.servitecmro.com/ is SUMINISTROS Y SERVICIOS INDUSTRIALES SERVITEC, S.A., a trading company with registered office at Avda. Sant Julià, 155, Pol. Ind. Congost 08403 Granollers and holder of VAT number A61177291. It is registered in the Mercantile Register of Barcelona, Volume: 29294 Folio: 214 Register Page 155857 (hereinafter Servitec).

ServitecMRO has taken the necessary technical and organisational measures to comply with data protection regulations.

The contact details of ServitecMRO, in relation to the privacy and protection of your personal data are:

  • +34 938600080
  • privacidad@servitecgrup.com

2. What kind of personal data do we process and for what purpose?

2.1. Types of personal data we process

We may collect and process the following categories of personal data:

  1. If you contact us by e-mail or via our website under “Let’s talk” or “Contact”, we will record your name, e-mail address, telephone number and details of your request or enquiry.
  2. Your contact details, name of your company and your position in it, address, telephone number, VAT number and your e-mail address.
  3. In the event that you purchase our products or contract our services, you will provide us with as much information as possible in order to carry out the transaction.
  4. Communicating with you: We record your communications with us by email or other means. When you make a telephone call, our customer service may record your enquiries in our database.
  5. Information collected when you use our website, and other digital media, where applicable. When you use our website we may log your IP address, browser type, operating system, referring website and web browsing behaviour.
  6. Information relating to social networks. Depending on your social network settings we may receive information from your social network provider. For example, when you log in with a social network account to use our services, we may receive your social network profile including contact details, interests and contacts. For more information on the personal data we receive from your social network provider and how to change your settings, please refer to your social network provider’s website and privacy policy.
  7. Information you choose to share with us. You may choose to share information with us, for example, when completing a customer survey, or in other cases.

2.2. Your personal data will only be used for the following purposes

  1. Register you in our database if you buy our products or contract our services.
  2. To carry out the necessary commercial and administrative procedures with the users of our website and our clients or potential clients.
  3. ServitecMRO processes the information you provide in order to respond to your request for information, provide you with information about our products and services, manage internally and externally the sale of our products, as well as the purchases we make from our suppliers, the contracting of our services, as well as to comply with the legal obligations arising from these activities.
  4. Send commercial advertising communications by email, social networks or any other electronic or physical means, in the event that you have expressly consented to the sending of such commercial communications by electronic means. If you have registered in our customer database, we may send you commercial information related to our services without requiring your prior consent.
  5. Communicate with you to answer your queries and deal with your complaints.
  6. To communicate with you to obtain your opinion about the quality of our products, services or the treatment received.
  7. Likewise, the data collected during your browsing is processed in order to provide access to the online content of the website, as well as to respond to requests from users of the website, keep a statistical record of visits (IP addresses, browser data, country, page accessed, etc.) in order to help us develop better services and products, optimise our offer, provide a more effective customer service and improve the design and content of our websites. Translated with www.DeepL.com/Translator (free version)
  8. The data of our customers and suppliers will be processed, within the contractual relationship that binds them to us, in compliance with the administrative, fiscal, accounting and labour obligations that are necessary under current legislation.
  9. Objection or revocation. You can object to or revoke your consent to receive marketing communications at any time by following the instructions in the relevant marketing communication or by contacting us at privacidad@servitecgrup.com.
  10. If you fill in our contact form on our website, it will be necessary to provide certain personal data, which will be processed in order to send you a reply.

In accordance with the LSSICE, we inform you that Servitec does not carry out SPAM practices, therefore, does not send commercial mail by e-mail if it does not have the necessary legitimacy. In any case, you will always have the possibility to withdraw your consent to receive communications from us.

We will not process your personal data for any purpose other than those described in this Policy, except as required by law or court order.

Your personal data will not be subject to decisions based on automated processing which have an effect on you.

3. What is the legal basis for the processing of your data?

The legal basis that legitimises the processing of your personal data is your express consent given to carry out the purposes described above, which will be requested at the time you request information from us, or by ticking the corresponding box when providing your data on any of our personal data collection forms.

In the event of a business relationship between you, whether as a customer, supplier or employee and ServitecMRO, the legal basis for the processing of your personal data will be the performance of the contractual relationship that has been generated, as well as, where appropriate, compliance with the corresponding legal obligations.

If you do not provide us with your personal data or if you do not accept our privacy policy, ServitecMRO will not process your personal data, but it may also make it impossible for us to send you information or, where appropriate, to provide you with our services or to formalise our contractual relationship.

Commercial information

Any communication sent shall be incorporated into ServitecMRO’s information systems.

If you provide us with your e-mail address and accept this privacy policy, we inform you that ServitecMRO may carry out the following activities and/or actions, unless you tell us otherwise:

  • To respond to your request for information made through our “contact us” form on our website or by any other means. The legal basis that legitimises its processing is your express consent given when you voluntarily provide your data and accept our privacy policy.
  • The sending of any information, including commercial information on news, novelties, etc. and all information related to our activities or the services contracted by our clients. The legal basis for this processing is our legitimate interest in the business relationship established with you.

4. Conservation period. How long will we keep your data?

The personal data you provide to us will be kept for the time necessary to manage the information you request from us, as well as to manage your purchases or, for the fulfilment of any contract generated between ServitecMRO and third parties. In the event that we have your identification data in our database for the sending of commercial information, it will be kept for as long as the necessary legal basis that legitimises its conservation and use is maintained. You may cancel your data at any time in order not to receive commercial information.

Once the data has served the purpose for which it was collected, we will delete it permanently. However, we will retain your data for a longer period if this is necessary to comply with legal obligations. It may also be necessary to retain them for the time necessary for the prescription of any legal liabilities that may arise.

The data you provide us with to initiate a personnel selection process in ServitecMRO or in any of the companies of the Group will be kept for a maximum period of one year. Subsequently, if you have not joined ServitecMRO or any of the companies of the Group and you are not part of a selection process, you will be deleted and we will not keep a copy.

The personal data of our employees will be kept for the duration of their employment relationship with ServitecMRO and, thereafter, for the legally stipulated periods.

The personal data of candidates who, where applicable, have been pre-selected by a temporary employment agency and who are provided to us within the framework of a personnel selection process, will only be retained by us during this process and afterwards, if the candidate is finally selected by ServitecMRO. Otherwise, they will be returned to the ETT or destroyed, as instructed by the ETT, and we will not keep copies of them, unless they can be temporarily kept for a subsequent selection process.

5. To which recipients will your data be disclosed?

Within our organisation, your personal data will be processed by duly authorised staff and, if necessary or practical for the purposes set out above, may be processed by third parties.

Within our organisation, your personal data will be processed by duly authorised staff and, if necessary or practical for the purposes set out above, may be processed by third parties.

  1. Among the companies of our Group, Ibercat Instrumentación y tecnologías del Agua, SLU and Next Services Iberia, SL, for operational reasons of administration and internal management.
  2. Named third party processors, such as IT providers, consultants and advisors and other companies providing ancillary services.
  3. Public entities and bodies, exclusively for the purpose of complying with the corresponding legal obligations.
  4. Other providers to whom, where appropriate, your personal data may be disclosed, such as carriers, financial institutions, fraud detection service providers, where appropriate, etc.
  5. Social network providers.
  6. Third-party websites. Our websites may link to third party websites. If you follow these links, you will leave our website or mobile applications. This privacy policy does not apply to third party websites. ServitecMRO declines any responsibility for the use of your personal data by third parties. Your use of these websites is at your own risk.

In any case, all of the aforementioned third parties will have previously signed the corresponding confidentiality undertaking in accordance with our instructions in accordance with the current personal data protection regulations, will be subject to the duty of professional secrecy or will be acting in compliance with a legal obligation.

The information you provide to us through this website will be hosted on ServitecMRO’s servers.

6. What are your rights when you provide us with your data?

If you wish to exercise the rights granted to you by data protection regulations, please e-mail us to the following address privacidad@servitecindustrial.com. putting in the subject line the right you wish to exercise and enclosing a copy of your national identity card or passport.

The rights that the current legislation recognises and that, where applicable, may be exercised are:

Right of access to data

You have the right to be informed by ServitecMRO whether or not your personal data is being processed, and in the event that the processing is confirmed, ServitecMRO will provide you with the following information:

  • The purposes of the processing.
  • The categories of data concerned.
  • The data retention period or criteria.

Right to rectify data

You have the right to have ServitecMRO rectify your data if it is inaccurate or incomplete by means of an additional declaration of rectification.

Right to erasure of data

The data subject shall have the right to have his/her data deleted by ServitecMRO, when:

  • The treatment is unlawful.
  • The data subject has withdrawn his or her consent.
  • No longer necessary for the purposes for which they were collected or processed.
  • The data subject has exercised the right to object and no other legitimate grounds for processing prevail.
  • The data must be deleted in order to fulfil a legal obligation of ServitecMRO.

The data subject shall not have the right to have his or her data deleted by ServitecMRO when the processing is necessary:

  • To exercise the right to freedom of expression and information.
  • To fulfil a legal obligation of ServitecMRO.
  • For the formulation, exercise or defence of claims.
  • In the public interest based on existing legislation for reasons of public health or for historical, statistical or scientific research purposes.

Right to data portability

You have the right to have your data transferred by Servitec to another data controller or to the data subject himself/herself, in a structured, commonly used and machine-readable form, where the processing is carried out by automated means and is based on:

  • The consent of the data subject for specific purposes.
  • The execution of a contract or pre-contract with the person concerned.

The right to data portability does not apply where:

  • Transmission is technically impossible.
  • may adversely affect the rights and freedoms of others.
  • The processing has a public interest mission based on the legislation in force.

Right to restriction of processing

The data subject shall have the right to object to the processing of his or her data by ServitecMRO on grounds relating to his or her particular situation, where the processing is based on:

  • Direct marketing.
  • Profiling.
  • Legitimate interest of the controller or third parties, provided that this does not override the interests or the rights and freedoms of the data subject, in particular if the data subject is a child.
  • Historical, statistical or scientific research, unless the processing is necessary for reasons of public interest.

Even if the data subject objects to the processing of his or her data, ServitecMRO may continue to process the data provided that its legitimate interest prevails over the interests or the rights and freedoms of the data subject in a court proceeding that justifies it. ServitecMRO shall inform the data subject of the right to object to the processing of his or her data explicitly, clearly and separately from any other information, at the time of the first communication.

Right to object

This is the right not to have processing carried out on them or to have it cease when their consent to the processing is not necessary, due to the existence of a legitimate and well-founded reason, referring to their specific personal situation, which justifies it, and provided that a law does not provide otherwise.

Right to be free from profiling

The data subject shall have the right not to be subject to profiling for the purpose of taking individual decisions based on automated data processing and intended to evaluate, analyse or predict the following personal aspects:

  • Professional performance.
  • Economic situation.
  • Health.
  • Personal preferences or interests.
  • Reliability.
  • Behaviour.
  • Location or movements of the person.

Where profiling is based solely on automated processing:

  • The data subject shall have the right to be informed if the decision that may be taken is likely to have legal effects which significantly affect him or her.
  • The data subject shall have the right to obtain human intervention by ServitecMRO, to express his or her point of view and to challenge the decision, if the processing has been authorised by:
    • The explicit consent of the data subject.
    • A contract between ServitecMRO and the interested party.

The right not to be subject to profiling shall not apply where the decision that may be taken as a result of profiling is authorised by:

  • The explicit consent of the data subject.
  • A contract between ServitecMRO and the interested party.
  • Treatment based on the legislation in force.

7. Complaint to the supervisory authority

In the event that you consider that ServitecMRO has infringed any of your rights protected by the personal data protection regulations or that it has violated any obligation regarding the protection of Personal Data, you have the right to submit a complaint to the competent supervisory authority, which in Spain is the Spanish Data Protection Agency, located at Calle Jorge Juan, 6. 28001 – Madrid.

Tel. 901 100 099 – 912 663 517

You can also file an electronic complaint through the electronic site available on their website https://www.aepd.es

8. Legislation and jurisdiction

This privacy policy is governed in each and every respect by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

It is also governed by Organic Law 3/2018, of 5 December, on the Protection of Personal Data and the guarantee of digital rights. Likewise, our website is governed by Law 34/2002, of 11 July, on information society services and electronic commerce.

Users of this website are subject to Spanish legislation and jurisdiction, to which they expressly submit themselves, and the Courts and Tribunals of Madrid shall have jurisdiction for the resolution of all conflicts arising from or related to its use.

9. Additional information

Social networks (privacy policy)

We inform you that ServitecMRO may have a presence in social networks. The processing of data carried out by people who become followers on social networks (and/or make any link or action of connection through social networks) of the official pages of ServitecMRO shall be governed by this section, as well as by those conditions of use, privacy policies and access regulations that belong to the social network that applies in each case and previously accepted by the user.

ServitecMRO will process your data for the purposes of correctly managing your presence on the social network, informing you of activities, products or services of the provider, as well as for any other purpose that the regulations of the Social Networks allow.

The publication of content is prohibited:

  • They are alleged to be unlawful under national, Community or international law or to be engaged in activities that are alleged to be unlawful or to contravene the principles of good faith.
  • That violate the fundamental rights of individuals, lack of courtesy in the network, disturb or may generate negative opinions in our users or third parties and in general any content that ServitecMRO considers inappropriate.
  • And in general that contravene the principles of legality, honesty, responsibility, protection of human dignity, protection of minors, protection of public order, protection of privacy, consumer protection and intellectual and industrial property rights.

Likewise, ServitecMRO reserves the right to remove, without prior notice, from the website or the corporate social network any content deemed inappropriate. Communications sent through social networks will be incorporated into a file owned by ServitecMRO, which may send you information of interest to you.

You can access more information, as well as consult the companies that are part of our group, in this privacy policy.

In any case, if you send personal information through the social network, ServitecMRO. shall be exempt from liability in relation to the security measures applicable to the present platform, and the user shall consult the corresponding particular conditions of the network in question if he/she wishes to know them.

Security measures

The data you provide will be treated confidentially. Servitec has adopted all the technical and organisational measures and all the necessary levels of protection to guarantee security in the processing of data and to avoid its alteration, loss, theft, unauthorised processing or access, in accordance with the state of technology and the nature of the data stored. Likewise, it is also guaranteed that the processing and recording in files, programmes, systems or equipment, premises and centres comply with the requirements and conditions of integrity and security established in the regulations in force.

Languages

The language applicable to this Privacy Policy is Spanish. Therefore, in the event of any contradiction in any of the versions provided in other languages, the Spanish version shall prevail.

10. Update

This Privacy Policy was last updated in May 2023 but may be updated at any time. We recommend that you check it every time you access our site for any changes.